Buyer Protection

Safety is one of our main priorities, therefore we aim to ensure that you as a Buyer are always protected. All payments made through Collectible Patterns are covered by the Buyer Protection. 

What is Buyer Protection?

• Money safety– when a payment for an order is made in Collectible Patterns, your money will be safely deposited to Collectible Patterns. It is released to the Seller once you’ve received the item and given the Seller a rating. Please note that in order to be covered by our Buyer Protection programme, you need to issue the Seller with a rating within 48 hours of receiving your item/s you purchased from the Seller. If the Seller doesn’t send out the item, you will be refunded in full – just let us know and we’ll take care of it. 
• Return policy– if you receive the item and it is not as promised, then you have the right to return the item and get a refund for it. Read more about the return policy HERE. 
• Fraud protection – we have a built-in safety mechanism to protect you from fraud as long as the order is done through Collectible Patterns. We continuously monitor the activity on the site to keep it safe for everyone.
• Data protection– we will always keep your personal information safely in our data vault. It is not given to any third parties unless required by law or necessary for the process (e.g. we need to forward your shipping information to the Seller in order to ship the item to you).
• Support– in case you run into any problems, our fast and friendly support team is always here for you (info@collectiblepatterns.com).

In order to be covered by Buyer Protection, all purchases must be made through Collectible Patterns and the Buyer must make sure not to complete the order by rating the Seller unless you as the Buyer have happily received the item.

What isn’t covered by our Buyer Protection?

• Purchases made outside Collectible Patterns. This includes direct payments made to Collectible Patterns Seller’s as well as meet in person transactions where the Buyer has paid via cash. 
• General disliking of the pattern. Read more about the return policy HERE. 

As a safety precaution, we advise our users to avoid meeting up in person but when it is considered we suggest meeting in a public place.

Have more questions or wish to submit a claim? Reach out to our Support team at info@collectiblepatterns.com