Refunds and Returns Policy
This policy is a part of our Terms of Use. By using any of Collectible Patterns’s services, you’re agreeing to this policy and our Terms of Use.
The user has the right to return the item to the Seller if it differs significantly from the photo or the description. After an item is returned to the Seller the transaction is and should be cancelled, then the money will be refunded to the Buyer.
Pre-conditions for it:
Within 48h after receiving the item:
A: the Buyer has informed the Seller via Collectible Patterns messages about the wish to return the item, and
B: the Buyer has rated the Seller via the Collectible Patterns site.
- Payment for the purchase was done through Collectible Patterns’s safe payment gateways i.e. Yoco for instance.
Our Buyer Protection only applies if you paid via YOCO on the site when making a purchase. If not, please arrange the return and refund directly with the seller, as we won’t be able to help.
Returning process:
- The Buyer informs the Seller about the wish to return the item and the reason(s) for it;
- The Seller shares the return details with the Buyer. Unless an alternative agreement is made, the item should be returned via the same delivery method which was used to ship the item in the first place and the Seller should share the same amount of details for the return that were provided by the Buyer for delivery;
- The Buyer will send the item and pay for the return postage;
- Seller receives the item and cancels the order;
- Collectible Patterns transfers the initially deposited money back to the Buyer’s Collectible Patterns account.
The Buyer and Seller may always agree on an alternative solution for returning the item or solving the matter (e.g. discount).
If the Buyer and the Seller fail to agree or are unable to get in contact with each other, then both sides may contact Collectible Patterns for assistance via customer support icon in Collectible Patterns or via email info@collectiblepatterns.com. If necessary, Collectible Patterns will make additional inquiries to the Buyer and Seller to resolve the situation. If one of the parties does not respond to the inquiry within 48h, Collectible Patterns may make a decision in the favour of the other party.
Important:
The Buyer must return the item in the same condition as it was received (i.e. item should not be washed nor used and still have original tags on it, if it came with tags).
If an item gets returned, both parties have to cover one of the shipping costs – the Seller pays for initial shipping to the Buyer and the Buyer pays for the return shipping to the Seller.
“No Returns/No Refunds” or “Return not possible” in the store descriptions has no basis (except for perishable goods which is not returnable due to the nature of the goods), as they violate the terms of the Collectible Patterns user agreement. Therefore, the Buyer always has the right to return the product to the Seller under the conditions mentioned above.
Refund Cases:
- My item hasn’t arrived.We encourage reaching out to the Seller to notify them of your purchase if there’s no reply in a few days contact our Support Team.
- My item was damaged in transit.We know you had no role in packing and it is the Seller’s responsibility to ensure their items are packaged safely. We will instruct the Seller to contact their Courier Helpline with the parcels tracking number as they can offer better insight and assistance with the progress and status of your deliveries. In connection with an order, the Seller will have to cancel the order as your purchase has been lost and you will not receive their goods
Please Note:
If a Buyer cancels the order after the payment, then Collectible Patterns has the right to deduct the commission fee from the user’s account before payout. This is usually only done in case the reason for cancelling is malicious (e.g. directing a transaction outside of Collectible Patterns, COD) or repeated negligence. This is necessary in order to protect Collectible Patterns’s users and Collectible Patterns.
