Delivery Policy for Sellers
Collectible Patterns offers a variety of delivery services to make it easier for sellers to get their sewing patterns into the hands of buyers quickly and securely. This Delivery Policy explains your delivery obligations as a seller and your rights and responsibilities when delivering your sewing patterns sold on Collectible Patterns.
Delivering your items
Sellers are responsible for packaging and dispatching their sold sewing patterns to buyers. If you’re using a delivery or fulfilment service, please keep in mind that you are ultimately responsible for ensuring that your buyers receive their orders.
By selling on Collectible Patterns, you agree to:
Provide an accurate “dispatch from” your address.
Specify your processing times in your listings.
International Courier Delivery service is DHL Express
South African deliveries Courier Service are:
Paxi (PEP Stores) Store-to-Store
Costs are R59.95 or R99.95
Cost R99.95
(owned by the Courier Guy) Cost R60
Dispatch items promptly after they are sold. Prompt delivery means that you dispatch each item within 3 days of purchase, unless you specify otherwise in your processing time or agree to a different delivery period with the buyer through messaging them. Before your update your processing time for a specific order, you must first obtain your buyer’s consent.
Comply with all local or international regulations.
Charge an appropriate amount for shipping fees other than PUDO Locker-to-Locker.
By entering tracking information or delivery confirmation on Collectible Patterns, you’re giving us permission to collect and share this data received from your chosen delivery company with the buyer.
In the unlikely event an order does not arrive, be prepared to provide valid proof of dispatch. Valid proof of dispatch must show that the parcel was dispatched and that it was sent to the address provided by the buyer on Collectible Patterns site. If a buyer does not receive their order, they may file a case against your shop.
